Refund policy

At Bayamara, we stand behind the quality of our swimwear and want you to feel confident in your purchase. Due to the intimate nature of our products, returns must meet the hygiene and condition requirements below.

1. Return Eligibility

  • Return window: Request a return within 30 calendar days from the date your order was delivered.
  • Eligible items: Standard, non-customized items must be unworn, unwashed and in original condition, with original packaging, tags and the protective hygiene liner intact.
  • Hygiene: Try all swimwear on over underwear.
  • Non-returnable items: Custom or made-to-order products; clearance, accessories or items marked Final Sale; items damaged after delivery through improper care; and products showing wear, stains, missing tags or missing hygiene liners.

2. Starting a Return

Email service@bayamara.com before sending anything back. Include your order number, the item(s), the reason for return and photos if the product arrived damaged or defective. Once approved, we will email a return authorization number and the correct return address within 1–2 business days.

3. Return Shipping and Refunds

  • Customers pay return shipping for change-of-mind, size or style returns. Use a trackable service.
  • Bayamara covers return shipping when we sent the wrong item or size, or for a verified manufacturing defect.
  • Returns are normally inspected within 3–5 business days after arrival.
  • Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

4. Exchanges

We do not offer direct exchanges. Return the original item for a refund and place a new order for the size or style you want.

5. Damaged or Defective Items

Inspect your order on delivery. If an item arrives damaged, defective or incorrect, contact service@bayamara.com within 7 days of delivery with your order number and photos.

6. International Returns

The 30-day return window applies to international orders. Mark the customs declaration as “RETURNED GOODS.” Any additional customs charges on a standard return remain the customer’s responsibility.